Refund policy

30-day returns

You may request a change-of-mind return within 30 days of receiving your order. Email hello@alderandaure.com with your order number and the items you wish to return.

For our voluntary change-of-mind return policy, items must be unused and uninstalled, with their tags, accessories and original packaging. These conditions do not restrict your statutory rights.

Return address and shipping costs

Returns are sent to our warehouse in the United States. Contact us before sending an item so we can provide the correct return address and instructions. Customers outside the United States should take international return shipping costs into account.

For change-of-mind returns, you arrange and pay for the return shipping label. We do not provide a prepaid label for these returns. Keep your proof of postage. We do not charge a restocking fee.

Damaged, faulty or incorrect items

Email us with your order number and a description of the issue. Photos can help us assess the problem. Do not install or use an electrical item that appears unsafe.

We will arrange the remedy required by applicable consumer law. We cover reasonable return shipping costs for confirmed faulty, damaged or incorrect goods where required by law. The 30-day window and unused-item, tag and original-packaging conditions do not limit statutory remedies.

Refunds

After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the refund. Applicable statutory refund deadlines take precedence.

United Kingdom customers

For eligible distance purchases, you may cancel within 14 days after delivery without giving a reason, then have a further 14 days to send the goods back. Email us a clear statement that you wish to cancel. Our 30-day policy is additional to this right.

You may inspect goods as you would in a shop. Where legally permitted, a deduction may be made for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. For a full statutory cancellation, we refund the standard outbound delivery charge; any extra cost of upgraded delivery need not be refunded. Refunds are made within 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier, as required by law.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time. Original packaging is not required to claim a remedy for faulty goods.

Your consumer rights

Nothing in this policy excludes or limits mandatory consumer rights in the United States, United Kingdom, Australia, Canada or any other applicable jurisdiction.

Contact

Alder & Aure
Email: hello@alderandaure.com
Phone: +1 786-660-6651